RETURNS

• Q: HOW CAN I RETURN MY PURCHASE?
  A: IF YOU ARE RECEIVED DEFECT OR MISPLACED ITEMS WITH YOUR PURCHASE FROM DOE & RAE YOU CAN RETURN YOUR ITEM(S) FOR A FULL REFUND WITHIN 10 DAYS OF PURCHASE. (RETURNS MUST BE UNWORN, IN THE STATE YOU RECEIVED THEM, AND IN THE ORIGINAL PACKAGING.)

• Q: HOW CAN I RETURN AN ITEM THAT I PURCHASED FROM A STORE?
  A: WE MAKE EVERY EFFORT TO ACCOMMODATE EVERYONE’S NEEDS HOWEVER DUE TO AGREEMENTS AND TRADE POLICY THAT WE HAVE WITH OUR PARTNERS WE WILL NOT BE ABLE TO PROCESS ANY RETURNS THAT WERE NOT PURCHASED FROM OUR ESTORE. ALL OF OUR STORE PARTNERS HAVE A RETURN POLICY THAT CAN ACCOMMODATE YOUR RETURN SO PLEASE CONTACT THEM DIRECTLY OTHERWISE WE WILL MAKE EVERY EFFORT TO ASSIST YOU FURTHER IF ANY COMPLICATION ARISES. PLEASE CONTACT OUR STORE.
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• Q: I PRINTED OUT MY LABEL AND MISPLACED IT. WHAT CAN I DO?
  A: PLEASE EMAIL US AT INF AND WE WILL HAPPY TO GENERATE A REPLACEMENT FOR YOU.
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• Q: HOW LONG DOES IT TAKE FOR ME TO GET A REFUND?
  A: IT NORMALLY TAKES 4-5 BUSINESS DAYS FOR YOUR RETURN TO BE RETURNED BACK TO DOE & RAE. ONCE IT IS RECEIVED AND INSPECTED (USUALLY WITHIN 72 HOURS OF RECEIPT) YOUR REFUND WILL BE PROCESSED AND AUTOMATICALLY APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT WITHIN 2 BUSINESS DAYS.
  PLEASE NOTE THAT DEPENDING ON YOUR CREDIT CARD COMPANY, IT MAY TAKE AN ADDITIONAL 2-10 BUSINESS DAYS AFTER YOUR CREDIT IS APPLIED FOR IT TO POST TO YOUR ACCOUNT.
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• Q: CAN I USE THE PRE-PAID LABELS OUTSIDE OF UNITED STATES?
  A: UNFORTUNATELY, OUR PRE-PAID LABELS CANNOT BE USED FOR INTERNATIONAL RETURNS. OUR PRE-PAID LABELS ARE ONLY VALID FOR USE FOR THE UNITED STATES.

ACROSS THE BOARD

• Q: ARE THERE BACKORDERS?
  A: NO. WE DO NOT DO BACK ORDERS. IF AN ITEM IS OUT OF STOCK DOE & RAE WILL NOTIFY YOU AS SOON AS POSSIBLE AND ASK IF YOU WOULD LIKE A REPLACEMENT ITEM. IF WE DO NOT HEAR BACK FROM YOU WITHIN 24
  HOURS AFTER A CONTACT ATTEMPT HAS BEEN MADE THE ORDER WILL BE CANCELLED.

WE HAVE MADE EFFORTS TO IMPROVE THIS PROCESS AND TO STRIVE TO MAKE IT “HASSLE FREE” FOR YOU, OUR LOYAL CUSTOMERS THE EASIEST WAY FOR YOU TO RETURN THE MERCHANDISE IS TO GET A PRE-PAID LABEL BY CONTACTING US AT INFO@DOEANDRAE OR CALL 323-374-6226